Privacy Policy
Privacy Policy
Last updated: November 28, 2025
Olivia & Sandra Boutique operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you, the customer, with a personalized shopping experience. Olivia & Sandra Boutique is powered by Shopify, which allows us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.
Depending on how you interact with our Services and where you live, we may collect or process the following categories of personal information:
Contact Information
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Name
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Billing address
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Shipping address
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Email address
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Phone number
Financial Information
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Credit card or debit card details
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Payment account information
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Transaction details
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Payment confirmations
Account Information
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Username
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Password
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Security questions
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Account preferences and settings
Transaction Information
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Products you view
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Products added to your cart
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Wishlist items
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Purchases, returns, exchanges, or cancellations
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Purchase history
Communications
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Information you provide when contacting customer support
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Messages, feedback, or inquiries
Device Information
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IP address
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Browser type
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Device identifiers
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Network information
Usage Information
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Interaction with the website
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Browsing activity
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Pages visited
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Time spent on pages
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Navigation behavior
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you
For example when you:
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Create an account
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Place an order
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Contact customer support
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Subscribe to emails
Automatically through the Services
When you visit our website, we may automatically collect certain information through:
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Cookies
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Tracking technologies
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Website analytics
From service providers
We may receive personal information from service providers who perform services on our behalf such as:
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Payment processing
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Order fulfillment
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Analytics services
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Customer support platforms
From partners or third parties
We may also receive information from advertising partners, marketing platforms, or other third parties.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to:
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Process payments
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Fulfill orders
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Arrange shipping and delivery
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Process returns and exchanges
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Manage customer accounts
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Provide customer support
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Improve website functionality and performance
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Personalize your shopping experience
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Recommend relevant products
Marketing and Advertising
We may use your personal information to:
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Send promotional emails or marketing communications
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Display advertisements for products or services
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Personalize advertisements based on your browsing activity
You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
Security and Fraud Prevention
We use personal information to:
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Detect fraudulent activity
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Protect customer accounts
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Prevent unauthorized transactions
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Maintain the security of our website
Communication
We use your information to:
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Respond to questions
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Provide customer support
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Send order confirmations
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Send shipping updates
Legal Compliance
We may process your personal information to:
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Comply with legal obligations
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Respond to lawful requests from authorities
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Enforce our policies and agreements
How We Share Personal Information
We may share your personal information with third parties in the following circumstances:
With Shopify
Our store is hosted on Shopify. Shopify may collect and process personal information in order to provide and improve the Services.
For more information, please review the Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
With Service Providers
We may share your information with third parties that help us operate our business, including:
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Payment processors
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Shipping and fulfillment partners
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IT and cloud storage providers
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Data analytics services
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Customer support providers
With Marketing Partners
We may share information with advertising partners to deliver relevant marketing and personalized advertisements.
Business Transfers
Your information may be shared in connection with:
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A merger
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Acquisition
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Business sale
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Bankruptcy proceedings
Legal Requirements
We may disclose personal information if required to:
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Comply with legal obligations
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Respond to court orders or subpoenas
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Protect our rights or property
Shopify Relationship
Our Services are hosted by Shopify. Shopify collects and processes certain personal information related to your interaction with our store.
Shopify may use this information to operate and improve its platform and services.
For more information about Shopify’s privacy practices, please visit:
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete the information.
Security and Data Retention
We take reasonable measures to protect your personal information.
However, no security system is completely secure, and we cannot guarantee absolute security of your data.
We retain personal information only for as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Enforce our policies
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
Right to Access
You may request access to the personal information we hold about you.
Right to Correction
You may request correction of inaccurate information.
Right to Deletion
You may request that we delete your personal information.
Right to Data Portability
You may request a copy of your personal data.
Marketing Preferences
You may opt out of promotional communications at any time.
To exercise these rights, please contact us at:
We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with an updated “Last updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Olivia & Sandra Boutique
Email: info@oliviasandra.com
For purposes of applicable data protection laws, Olivia & Sandra Boutique acts as the data controller of your personal information.